HMGMA is the abbreviation of Hyundai Motor Group Metaplant America. It is Hyundai Motor Group’s first dedicated EV mass-production plant and is an innovative plant with cutting-edge production technology applied.
• Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.
• Update customer feedback database with improvement activities and status.
• Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
• Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
• Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.
• Investigate and inform responsible departments of external quality concerns. Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner.
• Checks the field’s TSB and creates its own TSB once the field campaign is determined.
• Issue reports and presentations regularly to inform customers on progress and results.
• Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management
System (SMS) requirements.
• Meet all other requirements as assigned.
• Bachelor’s degree in Engineering or related field.
• Minimum of 2 years of experience in quality assurance within the automotive industry.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Knowledge of automotive industry quality standards and regulations.
• Proficient in MS office and other relevant software.
• Domestic / International travel may be required.
Preferred:
• 1 – 5 years job related experience preferred
• HMGMA benefits include competitive Medical / Vision / Dental insurance, paid holidays, paid time off, and competitive 401k plan.
Language Proficiency:
Strong command of the English language (written and spoken) is essential for safety, communication, documentation, and collaboration across the organization.
Physical Demands
While in Office:
This position is primarily sedentary and requires working at a desk and computer for extended periods. Responsibilities may include:
• Occasional lifting of office supplies (up to 15 pounds)
• Frequent use of hands and fingers for typing and handling documents
• Ability to sit, stand, and walk within the office environment as needed
When in Production Area (if applicable):
• Standing, walking, bending, and reaching for extended durations
• Repeated lifting, carrying, pushing, or pulling of materials and products (up to 25-30 pounds)
• Manual dexterity for handling power tools, machinery, or production equipment
• Working in environments that may be noisy, hot, or require the use of personal protective equipment (PPE)
• Ability to climb ladders or stairs and operate equipment safely and effectively
• Capability to learn and work on multiple production processes, as required
• Adequate visual and auditory abilities to identify safety hazards and communicate clearly
• Consistent and punctual attendance
• Ability to collaborate and perform effectively in a team-oriented environment
• FLSA Classification: Exempt/Salary