The SAP Operations Manager is responsible for the overall stability, performance, and day-to-day management of the companys SAP landscape. The ideal candidate will have extensive experience in SAP system administration, user support, and change management. This role involves proactive system monitoring, troubleshooting, and collaboration with various business and IT teams to ensure the SAP systems meet operational and business requirements.
Key Responsibilities:
System Management and Maintenance
Oversee the daily operations and ongoing maintenance of SAP systems (e.g., S/4HANA) and databases (e.g., HANA, SQL) to ensure high availability and optimal performance.
- User Support and Training
Provide technical support to end-users, resolve incidents, and address requests related to SAP systems. Conduct training sessions for new features and processes as needed.
- System Enhancement and Expansion
Participate in system capacity planning and propose continuous improvement activities to enhance operational efficiency.
- Collaboration and Communication
Act as a liaison between the SAP team and other IT departments (e.g., infrastructure, security). Work with external vendors and service providers to resolve issues and manage technical support.
Required Skills and Qualifications:
Experience
5+ years of experience in ERP operations or Basis administration or programming development
(Preferred) Experience with SAP
- Technical Knowledge
In-depth knowledge of SAP systems (ERP, S/4HANA, etc.) and database management (HANA, etc.). Understanding of ITSM (IT Service Management) and ITIL processes.
(Preferred) Experience with cloud-based SAP environments (AWS, Azure)
- Problem-Solving
Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Communication
Excellent communication and interpersonal skills to effectively collaborate with various teams and stakeholders, and a mindset for IT services in the manufacturing industry is essential.
To communicate in both Korean and English with people.
- Adaptability
Ability to adapt to a fast-paced environment and manage multiple priorities effectively.
- DB & Programming
Experience in program development and database processing.
(Preferred) ABAP with SAP, MS-SQL, WEB
- Education
Bachelors degree in Computer Science, Information Technology, or a related field.